Shipping and return policies for Highland Club Culture

Shipping Info
Please allow 3-5 days for shipping.
U.K. Shipping will be Royal mail 1st class signed for.
E.U/Rest of the World will be shipped by FedEx international
Return Policy
Products are custom made and we cannot offer a return unless:

a) the product does not match the order, or

b) the product is faulty


If the product(s) delivered does not match your order please contact us via email (foss2004@hotmail.com) We will arrange the return of the said goods.  Please remember to include your original invoice number and the name your order was placed under.  If the goods have a problem relating to the quality of the product such as a mis-print or a fault on garment, then a photograph as well as description of the problem should be emailed.

We cannot take any action on an order until all of the goods are returned for inspection.

  Following the return of the goods a thorough assessment will take place following which we will deem whether the return is valid or not.
 
If the problem relates to a production issue then a re-print of the goods may be offered to rectify the quality issue.  Because every product is custom-made to your specifications, if the order has already been produced Highland Club Culture retains the right to solely offer a re-print when seeking to rectify any problem with an order.
If you need to cancel an order you should contact us by email at foss2004@hotmail.com as soon as possible.
 
Any problem with an order should be outlined within 24 hours of receiving the goods.
Failure to inform of a problem within 24 hours of receiving the goods will mean the order is deemed to have been accepted and checked.

We do not accept returns on samples or sample packs.
 
Delivery

Please note that we can not accept responsibility for any failure on the part of any courier or delivery service used to deliver goods, nor can we accept any consequential loss incurred by the customer by any action or inaction on the part of HCC or any agent acting on behalf of HCC.


 
Payment

Unless specifically agreed, all invoices are payable immediately.


If invoice terms are agreed with the customer and the balance is not met within the stated payment terms, interest will be charged as per the Consumer Credit Act 1974.


 
In making an order you are deemed to have accepted the above terms and conditions.
 
Turnaround Times
Average turnaround times are shown on the product page.  Please note that these are average turnaround times only and are not a guarantee of which day your order will be delivered.  Turnaround is shown in working days which does not include weekends or public holidays.